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Furkin Members

As a part of the Furkin family, you and your coverage are supported by a connected community of pet lovers and pet care providers who share a common bond – to protect the health and wellbeing of these important members of our families.

Making a claim

Reimbursing your claim is a priority

We encourage all Furkin members (and future members) to read the Furkin policy to get a full understanding of our coverage, waiting periods, limitations, and exclusions.
Each claim form includes instructions on how to complete and submit your claim request. Complete the fillable form and send it to us with copies of your paid veterinary fees or other invoices that may be applicable for that claim type.
About 50% of claims are processed within 24 hours and most claims are processed within 7-10 business days. Your first claim or some more complex claims can take longer as we may need to contact your veterinarian for more information.
See page 12 of the Furkin Policy for how claim reimbursements are calculated.

TECH TIP: The camera on your phone makes a great document scanner!

Take a picture of your receipts with your phone and attach the images to your email when submitting your claim.

Policy documents

We love well-informed pet owners.

We encourage all Furkin members (and future members) to read the Furkin policy, to get a full understanding of our coverage, waiting periods, limitations, and exclusions.

Download policy forms

Other forms

Preapproval Form

If your vet has provided you with an estimate of a procedure that you would otherwise not receive treatment for, you can submit a preapproval form request to understand if it would be covered prior to proceeding.

If you plan on moving forward with the treatment whether it is covered or not, please go ahead with the procedure and submit the finalized invoice with a regular claim form once you do.

Please keep in mind the average processing time is around 3 days but can vary depending on the medical records needed.

Download other forms

Additional member services

For any medical emergency which involves life or limb or inability to breathe, contact your emergency hospital or veterinarian for immediate support.

24/7 Telehealth*: 1-888-453-1005


This toll-free telephone service gives you access to veterinary nurses 24 hours a day, 7 days a week. They will be on hand to support you if you need to discuss your concerns regarding your pet’s health before taking them to an emergency hospital, or even prior to visiting your regular veterinarian.

PLEASE NOTE: Telehealth cannot provide information about your policy details or coverage.

Petriage Online*:


On top of Telehealth support you also receive free access to Petriage – an online pet ‘triaging’ software application. Rather than searching randomly through the web trying to find credible advice, Petriage gives you instant, actionable info about your pet’s health through their dynamic mobile app.

Simply set up your Petriage account by visiting the Apple App Store or Google Play Store and download the Petriage app to your device.

Claims Questions

Most claims are processed within 7-10 business days (about 50% are within 24 hours). Some more complex claims may take longer. If you haven’t received your payment within 15 days, contact our Care team by phone at 1-888-453-1088, or email

Reimbursing your claims is a priority for us. We use Direct Deposit to reimburse claims so that your claims reimbursement gets to you quickly by depositing directly into your bank account!
We will process all reimbursement requests – whether simple or complex – as quickly as possible, once we have received all of the required documentation. At Furkin, over half of all claims submitted by our members are processed within 24 hours and 80% of submitted claims are processed within 7 days.
You can find more information on how to complete your claims and time expectations for reimbursement on our Members page.
Like most pet insurance providers, pre-existing conditions aren’t covered. This is because, as property and casualty insurance, pre-existing conditions are a known event and pet insurance is designed to cover your future unknown and unexpected events and conditions.
Additionally, Furkin Pet Insurance doesn’t cover the following:
  • Vaccines and routine/preventive care
  • Behavioural devices, preventive products, or obedience training
  • Cosmetic or elective procedures

Please check out the What’s Not Covered section on Page 16 of Furkin’s sample policy for the complete list and more details.

Yes, you will need to make these arrangements directly with your veterinarian’s office.
Furkin Pet Insurance provides comprehensive coverage for illnesses (e.g., cancer, diabetes, allergies, etc.), accidents (e.g., hit by a car, broken limb, etc.), and emergencies — the situations you don’t see coming. Coverage includes, but is not limited to, the following professional veterinary services:

  • Exam Fees & Applicable Taxes
  • Diagnostics
  • Imaging - CT scans, MRI and X-Rays
  • Medical Procedures
  • Anesthesia and Surgery
  • Hospitalization
  • Emergency Care
  • Prescription Medications
  • Dental Injuries
  • Referral and Specialist Fees
  • Alternative Therapies
  • Hereditary and Congenital Conditions
You can find a complete list of what’s covered – plus our additional perks worth over $3,000 per year – starting on page 11 of our Sample Policy.
How can we help? We’d love to hear from you and are here to answer any questions you may have.