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For Our Furkin Members

Important Policy Documents


We love well informed pet owners.

We encourage all Furkin members (and future members) to read the Furkin policy, to get a full understanding of our coverage, waiting periods, limitations, and exclusions.

Making a Claim

Reimbursing your claim is a priority

Each form includes instructions on how to complete and submit your claim request. Complete the fillable form, and send it to us with copies of your paid veterinary fees or other invoices that may be applicable for that claim type.

The average claim is settled within 15 days or less. More complex claims can take longer as we may need to contact your veterinarian for more information.

See page 12 of the Furkin Policy for how claim reimbursements are calculated.


TECH TIP: The camera on your phone makes a great document scanner!

Take a picture of your receipts with your phone and attach the images to your email when submitting your claim.

Claims Questions

How long will it take for my payment?

Simple, straightforward claims are typically processed within 10-15 business days. More complex claims can take longer. If you haven’t received your payment within 15 days, contact our Care team by phone at 1-888-453-1088, or email

Can I be reimbursed by direct deposit?

Pre-authorized payment for premiums and direct deposit for payment are set up by you at the time of enrollment. If you need to make any changes to your payment or reimbursement methods, call our Care Team at 1-888-453-1088.

Can I only pay my portion and have the rest sent to the vet directly?

Under special circumstances (such as expensive procedures or larger bills), arrangements can be made to pay the vet directly. Please contact our Care Team at 1-888-453-1088 or email and review our Pay Practice Direct form. 

Can the vet’s office send in my claim?

You will need to make these arrangements directly with your veterinarian’s office.

How will I know if my claim is being covered?

Most of the coverage details are outlined in your policy. If you’re not sure and have questions about your coverage, contact our Care Team at 1-888-453-1088, or email


Additional Member Services

For any Medical Emergency which involves life or limb or inability to breathe, contact your emergency hospital or Veterinarian for immediate support.


24/7 Telehealth*: 1-855-587-7710

This toll-free telephone service gives you access to veterinary nurses 24 hours a day, 7 days a week. They will be on hand to support you if you need to discuss your concerns regarding your pet’s health before taking them to an emergency hospital, or even prior to visiting your regular veterinarian.

PLEASE NOTE: Telehealth cannot provide information about your policy details or coverage.

Petriage Online*

On top of Telehealth support you also receive free access to Petriage – an online pet ‘triaging’ software application. Rather than searching randomly through the web trying to find credible advice, Petriage gives you instant, actionable info about your pet’s health through their dynamic mobile app.

Simply set-up your Petriage account by visiting the Apple App Store or Google Play Store and download the Petriage app to your device.

*Telehealth Support is offered through Vetsdirect Limited and Petriage is offered through Petriage Inc

Questions? Call Us 1-888-453-1088