Making a claim
Reimbursing your claim is a priority
TECH TIP: The camera on your phone makes a great document scanner!
Take a picture of your receipts with your phone and attach the images to your email when submitting your claim.
We love well-informed pet owners.
Download policy forms
If your vet has provided you with an estimate of a procedure that you would otherwise not receive treatment for, you can submit a preapproval form request to understand if it would be covered prior to proceeding.
If you plan on moving forward with the treatment whether it is covered or not, please go ahead with the procedure and submit the finalized invoice with a regular claim form once you do.
Please keep in mind the average processing time is around 3 days but can vary depending on the medical records needed.
Download other forms
Most claims are processed within 7-10 business days (about 50% are within 24 hours). Some more complex claims may take longer. If you haven’t received your payment within 15 days, contact our Care team by phone at 1-888-453-1088, or email email@example.com
We will process all reimbursement requests – whether simple or complex – as quickly as possible, once we have received all of the required documentation. At Furkin, over half of all claims submitted by our members are processed within 24 hours and 80% of submitted claims are processed within 7 days.
You can find more information on how to complete your claims and time expectations for reimbursement on our Members page.
- Vaccines and routine/preventive care
- Behavioural devices, preventive products, or obedience training
- Cosmetic or elective procedures
Please check out the What’s Not Covered section on Page 16 of Furkin’s sample policy for the complete list and more details.
- Exam Fees & Applicable Taxes
- Imaging - CT scans, MRI and X-Rays
- Medical Procedures
- Anesthesia and Surgery
- Emergency Care
- Prescription Medications
- Dental Injuries
- Referral and Specialist Fees
- Alternative Therapies
- Hereditary and Congenital Conditions